Support

NIASI has a team of energetic and seasoned professionals to work intimately with you.

We are committed to provide various peripheral equipment of plastic processing with innovative solutions and technologies. Comprehensive customer solution including technical assistance, spare parts supplying, project engineering and operator training enables us to provide complete services beyond your expectation.

Proactively follow up on customers’ issues through our customer management system, to learn about their opinions and suggestions

The purpose of service is to guarantee the smooth running of customer’s equipment. We will arrange machine inspection and maintenance adapting to customer’s schedule, greatly maximizing your time efficiency

Based on the aim of exceeding customers’ expectation, custom manufacturing will be carried out per customers’ requirements to represent their uniqueness. Besides, free training service will be provided in various aspects.

rovide customers with professional technical assistance, issue solving guidance, on-site equipment operation training, fault diagnosis and resolution, assisting customers to operate in an efficient manner.

1. Before maintenance, help customer to clearly know about all maintenance items and costs, with a cost difference less than 5%.
2. After maintenance, properly disposal the replaced parts according to customer’s needs.
3. Quickly responding to the issues of customer by phone and video to solve the problem in a timely manner, or sending technician to customer’s site for troubleshooting.